Ongoing Support
We offer both ongoing Telephone /
Software and Hardware support contracts for your QRS system.
Telephone / Software
Our Telephone / Software support contracts include any and
all support that can be accomplished via a standard telephone
line. This includes both voice and data. Your staff can call
with questions related to software and/or hardware usage
problems as well as basic diagnostic troubleshooting. Hours of
operation are Monday – Friday, 8AM - 6PM Eastern Time with the
exception of published holidays. This contract also entitles the
holder to six (6) custom reports per year for QRS software
products as well as updates, and new releases of any QRS product
that they have under support. After hours support is also
available for an hourly fee. The cost of the Telephone / Support
contract is based on the products you have covered.
Hardware
Our hardware support contracts include QRS sending a
technician on site to repair or replace defective computer
components when needed. Trained hardware technicians will first
try to troubleshoot and diagnose the problem via telephone /
internet to determine the best action for solving the problem.
Some items include free loaner units if your item has to be
returned for repair at either QRS or the manufacturer. The cost
of the Hardware Support contract is based on the items you have
covered.
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